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REMOTE DIAGNOSTICS, PROBLEM IDENTIFICATION AND SOLUTION


Plasma Profiling (UK) regards customer care as paramount and provides a unique on-line remote diagnostics capability to all its machines and telephone support to customers backed up with 24/7 e-mail help via the Technical link.

Each control console is equipped with a telephone adaptor and modem enabling it to be connected to a local telephone network. We can therefore talk directly to your plasma cutting machine on your site.

Industry-leading remote control software combined with remote management and file transfer capabilities enables us to quickly resolve field issues in any location. In this way we reduce your machine downtime (in the unlikely event of it's occurrence) using a new suite of dedicated software tools from a leading international software house to speed up remote access to your machine's motion control files.

In today’s connected world, we understand that time is money and workshop managers must minimise downtime to maximise return on capital invested. They expect support from diverse locations around the world—in less time and with fewer resources than ever before. What’s needed is a secure and reliable remote control solution that enables electronic diagnostic tools to connect to and troubleshoot remote workstations (your plasma cutting machine) providing rapid problem solutions.

ACCELERATED PROBLEM RESOLUTION


Our machines are equipped with Symantec pcAnywhere™ that combines secure, industry-leading remote control, management and advanced file transfer capabilities to accelerate this diagnostic and solution process.

Remote Management tools facilitate a secure connection between a remote and host system, enabling us to troubleshoot problems in seconds.

We customise installations before shipping and safely deploy remote diagnostics software to your controller. Its optimised design ensures high performance at any connection speed, across a wide range of connection methods— including standard modems, cable, DSL, ISDN, and other low and high-bandwidth connections.

The software provides multiple levels of security to ensure only authorised users can connect to a pcAnywhere host. Integrity Checking features lets you lock down installations to prevent hackers from changing internal settings—and shuts down your plasma controller operations if unauthorised changes are detected.

These features, together with encryption and mandatory passwords, ensure that only authorised users can access your machine.

 

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